Refund Policy
ORDERS DURING SALE, BLACK FRIDAY & CYBER MONDAY WEEKEND WILL NOT BE REFUNDED.
Our return guarantee allows you to return products within the limits of our return policies. You are entitled to open the package and check the items, but the product must be returned unused within 14 days of receipt, including all original packaging, labels, etc. If you return your order more than 14 days after receiving it, unfortunately, we cannot issue a refund.
IMPORTANT NOTES:
- For returns from Germany, please ensure you send your return via Hermes to avoid non-delivery issues.
- Return shipping fees are the responsibility of the customer.
- If our quality control team determines the item has been worn, there will be no possibility for a refund.
Please contact us at returns@themessenger.store to initiate your return.
Our team will email you a return form, which will include the return address. Be sure to fill out the form completely so we can process your refund as quickly as possible. Once we receive your returned item in good condition, your refund will be processed within 5 working days.
If you have any further questions or need clarification, feel free to reach out to us at
info@themessenger.store